Privacy Policy
Pesona Wira is committed to handling your personal information with discretion and care. This policy sets out how we collect, use, retain, and protect data provided to us through our website and service enquiry processes.
Introduction and Scope
This Privacy Policy applies to Pesona Wira, operating from 51 Jalan SS 2/24, 47300 Petaling Jaya, Selangor, Malaysia. We are the data controller for personal information gathered through our website at pesonawi.site and through direct service enquiries.
Our services are provided exclusively within Malaysia. This policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have questions regarding this policy or your personal data, contact us at [email protected].
Personal Data We Collect
We collect personal data that you voluntarily provide to us. This may include:
- Full name and contact details (email address, telephone number)
- Mailing or delivery address, where required for service correspondence
- Details about your timepiece submitted through our enquiry form or in direct communication
- Technical data collected automatically: IP address, browser type, referring URL, pages visited, and session duration
- Cookie preference data stored locally in your browser
Legal Basis for Processing
We process your personal data on the following grounds:
- Consent — for marketing communications and non-essential cookies, where you have opted in
- Contractual necessity — to carry out service work you have requested
- Legitimate interests — for website analytics and service improvement
- Legal obligation — where required by Malaysian law
Data Retention
Enquiry records and service documentation are retained for seven years from the date of last interaction, in accordance with general commercial record-keeping practice. Website analytics data is retained for up to 26 months. You may request deletion at any time, subject to legal retention requirements.
How We Use Your Data
Personal data collected is used for the following purposes:
- Responding to service enquiries and scheduling intake consultations
- Communicating service progress updates and completion notices
- Maintaining internal service records associated with your timepiece
- Improving website performance and user experience through anonymised analytics
- Sending service-related communications where you have provided consent
Data Sharing
We do not sell, rent, or trade your personal data. Data may be shared with:
- Google LLC — for website analytics via Google Analytics (anonymised, aggregated data)
- Authorised suppliers — movement components or manufacturer channels, where parts sourcing requires limited information sharing
- Legal authorities — only where required by applicable Malaysian law or judicial process
Data Protection Measures
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. These include:
- TLS encryption for all data transmitted through our website contact forms
- Access controls limiting personal data to authorised workshop staff only
- Regular review of data handling procedures within our operations
- Physical records stored in secured, access-restricted premises
In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authority within the timeframe required by the Personal Data Protection Act 2010.
Cookies
Our website uses cookies to support functionality, understand site usage, and (where consent is given) to assist with marketing. We use the following categories:
- Essential cookies — required for the website to function; cannot be disabled
- Analytics cookies — help us understand how visitors interact with the site
- Marketing cookies — used for ad relevance tracking, only where consent is provided
- Preference cookies — remember your settings and choices across visits
For full details and to manage your cookie choices, visit our Cookie Policy.
Your Rights
Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the following rights:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete data.
Erasure
Request deletion of your personal data, subject to legal retention requirements.
Objection
Object to processing based on legitimate interests or for direct marketing.
Portability
Receive your data in a structured, commonly used format where technically feasible.
Withdrawal of Consent
Withdraw consent for marketing or non-essential cookies at any time.
To exercise any of these rights, write to us at [email protected]. We will respond within 21 days. If you consider that our handling of your data does not comply with applicable law, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).
Third-Party Links
Our website may contain links to external resources. Pesona Wira is not responsible for the privacy practices of third-party websites and recommends reviewing their respective policies before submitting personal information.
Children's Privacy
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors. If we become aware that data has been submitted by a person under 18, it will be deleted promptly.
Changes to This Policy
We may update this policy from time to time. When material changes are made, the revised version will be published on this page with an updated date. Continued use of our website following such changes constitutes acceptance of the revised policy.
Contact for Data Enquiries
Pesona Wira — Data Controller